Terms and privacy
Terms of service
Domus Motus is run by Aleksandrs Rasa, a sole trader based in Hong Kong ("we", "us"). These terms apply when you request a quote, accept a preview or order a video from us. By paying for an order you accept them.
What we make
We create walkthrough videos of hotels and other accommodation from photos you provide or that appear on your public listings. Videos are made with AI assisted tools and every shot is checked by a person against your photos. We do not film on site.
Your photos and your listing
By ordering, you confirm that you own the photos we work from, or have the right to let us use them to make your video. Tell us if any photo should not be used. If a third party claims that photos you supplied or approved infringe their rights, you are responsible for that claim.
The video is a visual presentation built from your photos. Please watch it before publishing it. You are responsible for checking that it represents your property fairly and that your listing follows the rules of the platforms you use.
Price and payment
We confirm the price in writing, usually on WhatsApp, before any work starts. Payment is due in full before we deliver, in Hong Kong dollars, by bank transfer or a secure card payment link. Card payments are processed by Stripe; we never see or store your full card number. If a payment is reversed or disputed without first contacting us, your right to use the video ends until the matter is settled.
Previews and samples
Free previews and samples carry a Domus Motus watermark and remain our property. They are for you to judge the quality only and may not be downloaded, published, edited or shared outside your business. You may use a video only after it has been paid for in full.
Delivery
We aim to deliver within 48 hours of payment and receiving everything we need. Monthly plan videos aim for 24 hours. We will tell you straight away if a deadline will slip.
Remake or refund guarantee
If the finished video does not match your hotel, tell us within 7 days of delivery and we will remake it free of charge. If the remake still does not match, we refund your payment in full and you stop using the video. If you cancel before we start work, we refund you in full.
Use of the video
Once paid, you may use your video without time limit, worldwide, to promote your property on any platform, including Trip.com, Expedia, Booking.com, Airbnb, Google, your website and social media. You may shorten or crop it, but you may not resell it or present it as made by someone else. We keep the copyright in the video and in our own templates, intros, graphics and methods, and we will never sell your video to anyone else. Music in delivered videos is licensed for this use. Unless you tell us otherwise in writing, we may show your video as an example of our work.
Our website and content
The name Domus Motus, our logo, this website, its text, design and every video shown on it belong to us or are used with permission. You may not copy, download, scrape, reuse or imitate them without our written consent.
Monthly plan
The monthly plan is paid in advance, renews each month and can be cancelled at any time before the next month starts. Unused videos do not carry over.
Liability
We take care to show your property accurately, but we cannot guarantee any number of bookings, rankings or results on any platform. We are not liable for indirect losses such as lost profit or lost bookings, or for delays caused by events outside our control. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have by law that cannot be limited.
Changes
We may update these terms. The version shown on this page when you pay applies to your order.
Law
These terms are governed by the laws of the Hong Kong Special Administrative Region, and its courts have jurisdiction.
Privacy
Aleksandrs Rasa, trading as Domus Motus, is responsible for your personal data. We follow the Personal Data (Privacy) Ordinance of Hong Kong and, for visitors in the European Union, the GDPR.
What we collect
From you: the WhatsApp number and hotel or listing name you enter on this website, which button you clicked, and the messages, photos and details you send us on WhatsApp or by email. If you order, your name, business details and payment records.
From public sources: business contact details that accommodation providers publish on their own listings and booking platforms, such as the property name, business phone number and business email, which we use to introduce our service.
Why we use it
To reply to you, prepare your quote, make and deliver your video, send invoices and keep the accounting records the law requires. We do not sell, rent or share your details with anyone for their own marketing.
Messages about our service
If we contacted your business first, we used only the business contact details you published, and we send at most a few short messages. Reply STOP, or tell us in any way, and we will never contact you again. We keep only your number or email on a do not contact list so that this promise is kept.
How we protect it
Your details are kept in a private Google account protected by two step verification, which only we can access. WhatsApp messages are end to end encrypted. This website does not store any personal data itself, and every connection to it is encrypted. If we ever learn that your data has been exposed, we will tell you promptly.
Services we use
Google (Sheets and Gmail, to store website requests and send us alerts), WhatsApp by Meta (messages), Stripe (card payments) and Cloudflare (hosting and protecting this website, which may process your IP address). These providers may store data outside Hong Kong under their own security and privacy commitments.
How long we keep it
Requests that do not lead to an order are deleted within 12 months. Order and payment records are kept for 7 years, as accounting law requires. Other messages are kept for up to two years. Do not contact entries are kept so we never contact you again.
Your rights
You can ask to see, correct or delete the personal data we hold about you at any time, free of charge, by sending us a WhatsApp message. We reply within 40 days, and usually within a few days. Our services are for businesses and are not directed at anyone under 18.
Cookies
This website does not use cookies, analytics, advertising or tracking of any kind. Fonts and videos are served from our own site, so nothing about your visit is sent to third parties for tracking. That is why there is no cookie banner.
One small note: if you choose "Open WhatsApp" on a computer, your browser remembers that choice on your own device so the button works faster next time. It contains no personal data and is never sent to us. You can remove it by clearing this site's data in your browser. Payment pages run by Stripe and security checks by Cloudflare may use their own strictly necessary cookies.
Contact
WhatsApp: +852 5488 1400
For orders, questions and privacy requests.
Domus Motus, Hong Kong